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Keywords for online travel in 2008? Social, Research, Planning

Posted Friday, February 01 2008 12:00 by:  george

Maybe I'm just hearing what I wanted to hear, but in the past few months all I hear about on online travel are in someway related to research & planning, especially social research & planning.  These are information from industry news sites and tech blogs I read on a regular basis and from friends and former colleagues calling to say they are launching or joining companies in guess what, travel research & planning.

To get a sense of how hallucinated I really am, I went to TechCrunch to see what they have actually been covering on online travel in the last few months.  Here is what I came up with:

 Company  Date(s) Mentioned on TC
 tripr.tv 1/30/2008
 tripit 01/22/2008, 01/01/2008, 12/06/2007, 10/18/2007, 9/17/2007
 wayn 01/16/2008, 11/28/2006 (TCUK)
 fasechase 01/10/2008
 kayak 12/20/2007
 kango 12/18/2007, 10/11/2007
 vibeagent 11/14/2007, 07/19/2007
 tvtrip 11/14/2007, 07/11/2007, 06/07/2007
 hereorthere 09/27/2007 (TCUK)
 trustedplaces 09/11/2007 (TCUK)
 Dopplr 09/04/2007
 farecast 08/29/2007, 03/12/2007, 01/30/2007, 01/21/2007, 11/13/2006, 08/20/2006, 06/26/2006, 05/26/2006
 yapta 07/09/2007, 05/21/2007, 04/24/2007
 trivop 06/03/2007

The video guys (tripr.tv, tvtrip, trivop) on the list are obviously in the travel research area for providing richer content to help travelers make better hotel choices.

The social networking sites (wayn,  hereorthere, dopplr) are all about sharing travel plans with friends, or planning better trips with new and old friends.

TripIt helps you manage your personal itinary better.  And yapta provides a similar serivce but also helps you save some money on flights while you are at it.

Here is how TC describes vibeagent:

The easiest way to describe the site is as a more social TripAdvisor, which the company clearly wants to take down. Currently the site only deals with hotels, though. Members can log on to post reviews, ask questions, finding travel agents, and use some new features like mapping their trips. The system expresses a clear network effect, getting better at recommendations as you and your friends put more in the system.

Clearly, this company aims at helping you do a better job in finding good hotels.  I would put Kango in the same category, since it aggregates contents from many sites like vibeagent (tripadvisor, yahoo travel, etc.) and provides a semantic search service on top of that.

It might be a bit of a stretch (okay, a lot of stretch), but since kayak acquired sidestep which acquired tripup and travelpost before itself was acquired, kayak is also in the travel research & planning space, even if you don't want to call meta-search travel research :).

Besides the companies listed above, I also often hear about realtravel (TC 10/13/2006), triphub (TC 08/07/2006), triporama, nilesguide, and our own technology powered groopvine.  And all these services are pure play travel research or planning or both.

Maybe I am not all that hallucinated after all.  The booking thing in travel has been done already (expedia, travelocity, orbitz, etc.).  Even variations of the booking thing have been done (hotwire, priceline, lastminute).  People are buying travel online, now they need help to improve their online buying experience.

Social, research, planning.  These words has been on our mind, the collective mind of go1000 that is, since late 2005.  We spent a good two years, heads down, to build a killer social research & planning service for the Chinese market.  Now that we have re-launched, I hope the time for social travel research & planning has finally arrived in 2008 :).


Comments
Elliott Ng

February 25, 2008 13:25

George, great post! We believe the biggest opportunity today is indeed around travel planning and research. In the US market, it is currently being served primarily via Google and Yahoo! search queries, and those results have not made it easy to do travel planning. If you know what you want, its easy to book it (generally). But figuring out what you want is still mostly done through word of mouth and generalized search. I think your point about "social" as a keyword is also a great one. The process of travel inspiration and discovery is still mostly word of mouth. How can social networks and other systems (e.g. Dopplr) help people better share travel knowledge with each other? We look forward to hearing how the new version of Go10000 is doing and what customers like the most.

Reply

February 03, 2008 09:59

Ritesh Gupta at Eyefortravel had an interview with Ken Leeder from RealTravel. In response to the question:

"People are taking more control of their travel planning online and any trip planning tool must provide the flexibility for people to do what they want. So what impact Web 2.0 can have on CRM process?"

Leader said:

"It provides travel companies with an opportunity to engage customers before, during and after a trip. In addition, since the internet has emerged as the primary means of research and planning for travelers, whether they ultimately book online or offline, it provides an ideal opportunity to influence a potential customers decision or reinforce a brand message."

Very well said!

Here is the link:

http://www.eyefortravel.com/index.asp?news=59206

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